Building and Sustaining Rapport

           Are you a good rapport builder?       

In any walk of life, having a good relationship – or rapport – with someone will mean that you and they will get more out of it, you’ll enjoy it more, it’s more productive and you’ll both feel that you can count on each other when the chips are down.

Some of the words that are spoken in relation to Rapport are:

• Trust
• Support
• Openness
• Frankness
• Comfortable
• Challenge
• Truth
• Respect
• Lead and Follow

These words are also often used to describe the sort of qualities a good leader and manager and colleague should have to inspire, lead, direct, manage, challenge and support their teams.

These are not virtues that people are born with. They can be learned, developed and used with tremendous positive effect in all interpersonal situations. Getting the best out of someone, at work, at home or anywhere can be most effective and enjoyable if a good rapport exists. Good rapport can result in:

• Employees pulling out all the stops for you
• People believing and trusting in your judgement and leadership
• Customers giving you the business because they feel good about you
• Colleagues going the extra mile for you
• People seeking you out for your input, opinions and advice
• Others wanting to work or be with you because they want to – not because they have to

Who Should Attend?

• Anyone who is in a position where they wish to improve their relationship with someone important to them.
• Anyone who wishes to get on better with people
• Anyone in a supervisory or management position
• Anyone in a customer facing role
• Anyone dealing with unhappy or irate members of the public
• Anyone moving into a more people related role
• Anyone who wishes to influence others more effectively
• Anyone who wishes to be able to deal with difficult people more effectively

Duration:  One day interactive workshop starting at 09:15 and finishing at 16.30.

Objectives: By the end of the workshop, the delegates will be able to:

• Understand how people learn differently
• Understand where individuals can be competent at different levels
• Be very aware of the importance of all aspects of communication
• Know how individuals process information differently
• Identify how individuals represent outside experiences differently
• Recognize their own and others’ preferred mental filters
• Personalise their communication and behaviour to others based on their knowledge of these individual differences
• Create rapport quickly, genuinely and sustainably

Benefits

• More valued relationships with others
• Deep understanding of their own and others’ communication and information processing preferences
• The ability to establish empathy rapidly
• Much better interpersonal skills
• Greater appreciation of their own emotional intelligence
• The ability to de-fuse potentially stressful or negative situations
• The ability to discover what motivates others and use that effectively and positively
• Greater awareness of themselves and why others can react differently to them

When, Where and How to book for: Building & Sustaining Rapport (Open to the Public)

Building & Sustaining Rapport			Venue
2008	Jan
	Feb
	March
	April
	May
	June	TBA	Milton Keynes
	July
	Aug	TBA	Milton Keynes
	Sept
	Oct	TBA	Milton Keynes
	Nov
	Dec

Investment:
£250 per person plus VAT. This includes a buffet lunch
Maximum of 10 people on the course

Booking (Anywhere in the UK)
Call us on 01604 493341 or e-mail us at info@exceptional-training.co.uk to check availability and discuss things further. Alternatively please click here to request a call back.

Alternative Option:
Hire 1 Trainer for the day.  Investment. £600 plus VAT, plus expenses.
Maximum of 10 people on the course.

Thank you for reading this page. We hope to hear from you soon.