Complaints Procedure:

 

Your views are important to us. We make every effort to ensure that our products are as accurate as possible and to maintain the quality of our services.  If you think we have got it wrong, we would like to know about it. Your complaints help us to improve our services and to put mistakes right.

How can I complain to Exceptional Training?

• Principle contact for complaints: David Jackson Managing Director
• Call us on 01604 493341
• Write to Complaints, Exceptional Training, 48 Pineridge, Southfields, Northampton, NN3 5LL
• Use the online contact form

I’ve made a complaint, what happens next?

• We will provide a prompt response, and reply as soon as our research is complete. Our aim is to answer your complaint within 15 working days of receipt.
• We will listen to your concerns and learn from all the complaints, because they help improve our products and services.
• When we have made a mistake we will apologise to you, and take action to stop the same mistake happening again. Where appropriate - we will also publish a correction or apology online.