Dealing with angry customers
Scared of saying the wrong thing?
Overview:
This half day workshop teaches you the skills and knowledge required to defuse difficult situations. The highly interactive training will give delegates the confidence to be able to tackle angry customers both over the telephone and face to face.
View a brochure click here
Benefits:
- Defuse difficult situations
- Builds staff confidence
- Limits the number of customers you may lose
- Professional telephone techniques
- Exceptional customer services
- Useful course manual full of practical tips
- Certificated programme towards CPD
- Free follow-up support via telephone or e-mail for 3 months
- Full in-house mentoring facility available
- Flexible training, can be delivered at your place of work
- 20% discount for members
Who's it for?
Anyone at any level that has direct contact with the customer.
What does this course cover?
- Recognising the vital role
- Communicating effectively
- The art of listening
- Identifying the root cause
- Acknowledging the problem
- What needs to be fixed
- How to be assertive without being aggressive
- Identifying winning telephone techniques
- How to win over angry customers
- How to out-service your competitors
When, Where and How to book for : Dealing With Angry Customers (Open to the Public)
| Sorry sold out | |||
| Milton Keynes | |||
July
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5 |
Milton Keynes | ||
| Milton Keynes | |||
Dec
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Investment:
£145 per person plus VAT. This includes a buffet lunch
Maximum of 10 people on the course
Booking - Public course
Call us on 01604 493341 or e-mail us at to check availability and discuss things further. Alternatively please click here to request a call back.
Alternative option
Why not take advantage of our in-company training, which can be tailored to your specific needs if required.
Investment:
1 Trainer required. £600 plus VAT, plus expenses. (1 Day)
1 Trainer required. £300 plus VAT, plus expenses. (Half Day)
This includes a buffet lunch.
Maximum of 15 people on the course.
Thank you for reading this page. We hope to hear from you soon.