Exceptional customer services
Are you losing money through poor customer service?
Overview:
This is our most popular course. The action packed half day workshop will open your eyes to the power of being customer focused. You will learn tried and tested techniques, that keep your customers coming back for more and more.
SPOTLIGHT SESSION - Alternative delivery method: 90 minutes of action packed, highly engaging training. Includes powerpoint presentation, interactive tasks, plus a question & answer session. This can be delivered at your premises.
Early booking is highly recommended.
View a brochure: Click here
Benefits:
- Recognising the power of exceptional customer services
- Learn how to make a positive first impression
- Communicate effectively
- Listening for the real meaning
- Appreciating good telephone techniques
- Win over angry customers
- Out service your competitors
- Useful course manual full of practical tips
- Certificated programme towards CPD
- Free follow-up support via telephone or e-mail for 3 months
- Full in-house mentoring facility available
- Flexible training, can be delivered at your place of work
Who's it for?
Anyone at any level that has direct contact with the customer.
What does this course cover?
- Recognising the vital role
- Making a positive first impression
- Communicating effectively
- The art of listening
- Identify winning telephone techniques
- How to win over angry customer
- How to out-service your competitors
When, Where and How to book for : Exceptional Customer Services (Open to the Public)
| Exceptional Customer Services
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Venue |
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2008
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Jan |
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Feb |
26 |
Sorry Full | |
TBA |
Milton Keynes | ||
July
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19 |
Milton Keynes | ||
| Milton Keynes | |||
Dec
|
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Investment:
£145 per person plus VAT. This includes a buffet lunch
Maximum of 10 people on the course
Booking - Public course
Call us on 01604 493341 or e-mail us at
to check availability and discuss things further. Alternatively please click here to request a call back.
Alternative option
Why not take advantage of our in-company training, which can be tailored to your specific needs if required
Investment:
1 Trainer required. £600 plus VAT, plus expenses. (1Day)
1 Trainer required. £300 plus VAT, plus expenses. (Half Day)
This includes a buffet lunch.
Maximum of 12 people on the course.
Thank you for reading this page. We hope to hear from you soon.