New for 2009...

• Apprenticeships
• Train 2 Gain
• Government Funding
• Health & Safety
• Equality & Diversity

Public courses - Milton Keynes...

Contact:  dave@exceptional-training.co.uk

• Communication & Negotiation
• Coaching for Success
• Customer Services
• Dealng with Angry Customers
• Essential Skills for the Modern Manager
• Powerful Presentation Skills
• Sales & Marketing
• Self-Confidence & Assertiveness
• Train the Trainer
• Training Needs Analysis

• Plus more
• Advanced Selling Skills (Being updated)
• Building & Sustaining Rapport
• Managing Difficult Situations (Being updated)
• Managing High & Low Performers

SPOTLIGHT SESSIONS

• How to Manage Meetings
• Delegate or Die
• How to Give Feedback
• Pose Penetrating Questions
• How and why you should challenge
• Presentation Master-class
• Make Customer Service Count
• Self-Confidence & Assertiveness

This is what you get ...

90 minutes of superb interactive training by a professional presenter. Stunning presentation slides and full colour, quality handouts. All delivered at your place of work.

Who's it for?

CPD support for HR and Training Managers who are looking to enhance their staffs' competencies.

Free Friends Assembly

Free script

Free PowerPoint - India

Support for...

• HR Professionals
• Training Managers
• Teachers
• Trainers

Tea Break

Management Training

Funny 5 Minutes