Training programmes: off the shelf

Powerful presentation skills:     Learn how to make an impact

Overview:
This intensive 1 day workshop will empower you with the skills and knowledge to deliver stunning presentations. You will be taught the secrets of successful presenting and learn how to go from terrified to confident in just 1 day. More info

 

Train the Trainer:     Are the blind leading the blind?

Overview:
This popular intensive 2 day workshop, covers everything from the design and delivery, through to the evaluation of training. Early booking is highly recommended to avoid disappointment. More info

 

Coaching for Success:     Can you inspire your team to be world class?

Overview:
World class performance doesn't have to be limited to sports events.  With the right approach, even poor performers can raise their game through support and challenge from their manager.  More info

 

Communicate & Negotiate:     How well do you communicate?

Overview:
This enlightening half day workshop will equip you with the skills and knowledge to significantly improve the way you communicate and/or negotiate with your customers.More info

 

Exceptional Customer Services:     Are you losing money...?

Overview:
This is our most popular course. The action packed half day workshop will open your eyes to the power of being customer focused. You will learn tried and tested techniques that keep your customers coming back for more and more. Early booking is highly recommended. More info

 

Essential Skills for the Modern Manager:     Can you motivate your team...?

Overview:
This 2 day highly interactive workshop has been specifically designed to meet the constant demands on a manager in the 21st century. You will be able to manage your team using the latest motivational techniques and empower individuals to surpass their potential. You will learn effective strategies to improve performance and achieve results, as well as manage change, deal with conflict and value and support your team. More info

 

Get More Customers:     Are you losing out to your competitors?

Overview:
This 1 day workshop teaches you the secrets of successful marketing. Learn simple techniques to get more customers through your door. Find out the 10 most powerful marketing strategies that won't cost your company a penny. More info

 

Dealing With Angry Customers:      Keep cool under pressure.

Overview:
This half day workshop teaches you the skills and knowledge required to defuse difficult situations. The highly interactive training, will give delegates the confidence to be able to tackle angry customers both over the telephone and face to face. More info

 

Building & Sustaining Rapport:     Are you a good rapport builder?

Overview:
In any walk of life, having a good relationship – or rapport – with someone will mean that you and they will get more out of it, you’ll enjoy it more, it’s more productive and you’ll both feel that you can count on each other when the chips are down. More info

 

Managing High & Low Performers:     How to exceed expectation.

Overview:
In the normal distribution curve, those at the top and bottom tend to attract the most notice – they require special attention so that they are not or do not develop into ‘a problem’. By being able to identify where individuals fall and manage them in a timely, professional and appropriate manner, they, their team and you their manager will all start and continue to perform more effectively...More info

Why not take advantage of our Tailor Made programmes...

Overview:
At Exceptional Training we recognise that everyone's needs are different. Whether you are a multi-national organisation, or an individual looking to enhance your skills and knowledge, we will be able to help. Take advantage of our FREE consultation. This is an ideal opportunity to discuss all of your training needs at any level. More info